Voda, not onions give me tears!!!
When the country was enjoying last night’s match, I was crying, screaming and complaining to Vodafone – repeatedly!!
I am aggrieved customer of Vodafone! My phone services have been barred at least five times in a month for no fault of mine.
Over the past one month or so, I have been doing nothing but keep calling the customer care and visiting their store.
My services were debarred first on the very 3rd day of getting the connection for exceeding the credit limit! I promptly paid more than what Voda asked for since I didn’t want to face with another disconnection.
Then within a week, the services were barred on the ground that my documentation was not proper. At Voda Store (read Rajinder Shetty), I was reassured that there was nothing wrong and that the services would be resumed.
Yet, services were barred at regular intervals and I was made to dance, wait endlessly at Voda Stores, complains to the customer care (or careless?) centres.
Voda says “Happy to help You” and the only help that I have been getting is disconnection!!!
And to my shock and dismay, the services were stopped last without any warning or notice, that too when I was half way through from office to home.
Hope telecom service providers realize that one takes a phone connection only because it is necessary. Who would have been responsible if a customer landed in a distress situation and heI had no phone to contact any one????
Does anyone in Voda realize the seriousness of such sudden disconnections?
The joke does not end there!!!
When I contacted the customer care, I was again told that documentation was improper. A request for reconnection was taken. But my services remained barred. I called a second time to be only told that there was no request for reconnection registered!! And I was promised (by the so-called customer care executive Ismail) that the services would be restored in half an hour.
For Voda, they never had that half an hour and I called a third time. After endless waiting, I was informed that there were no requests for restoration of services were registered!!!!
This so-called customer care executive (read Pratik) promised I would not have any problem after an hour or so.
The entire nigh as passed and the services were restored at 7.51 AM today after a fourth complaint.
Each time you calls Voda Customner Care, the tape-recorded voice says..Hello….Happy to Help you…etc etc and each time you speak to their executive (whenever he or she comes online after repeated calls and disconnection of these calls, that is!!!) they promptly apologise.
Angrez chale gaye, sorry reh gaya!!!
I was told afresh that there is no problem with the documents or verification and that mt services would continue.
Chaas ka jala, doodh to phoo-phoo kar peeta hai!
I don’t trust Voda guys.
Now, I will wait for another disconnection and another bout with Voda!!!